Shipping & Delivery

Shipping at a Glance

The details that apply to an order depend on the garment, destination, available delivery service, parcel requirements, and any customs procedures.

Preparation Time Is Separate from Transit Time

Every order needs preparation before it can be dispatched. For a ready design, this may include confirming the order, checking the selected variation, and packing the garment. A made-to-order or customised caftan or djellaba requires additional preparation because measurements and approved adjustments must be reviewed before the garment is completed.

Preparation time is the period before the carrier receives the parcel. Transit time begins after dispatch. An estimated carrier journey should therefore never be treated as the full time needed from order placement to delivery. Where a preparation estimate is available, it may appear on the product page, during checkout, or in communication about a custom request.

If an order includes several garments, it may be prepared for dispatch only when all included items are ready. Contact us before purchasing if you need clarification about combining ready and made-to-order pieces.

Delivery Destinations and Address Checks

International delivery is available only to destinations supported by the services offered for the order. Availability can change according to the destination country, local restrictions, parcel characteristics, or carrier coverage. If checkout does not present a delivery option, use the Contact page before attempting payment so the destination can be reviewed.

The customer is responsible for entering a complete and accurate recipient name, street address, city, region where required, postal code, country, telephone number, and email address. Some carriers or customs authorities may request additional information allowed by local law. A parcel cannot be reliably redirected after dispatch, so check every address field before placing the order.

• Use the recipient’s full name as it should appear on the parcel.
• Include an apartment, unit, building, or floor number when applicable.
• Confirm the postal code and select the correct destination country.
• Provide a telephone number that the carrier can use for delivery questions.
• Contact us promptly if you notice an error before dispatch.

How Shipping Charges Are Determined

Shipping is not described as a single universal price because the final charge can depend on the destination, selected service, parcel weight or dimensions, number of garments, and any carrier-specific conditions. The applicable charge is displayed at checkout when calculation is available. For a destination or order that requires manual review, the amount will be communicated before payment.

A shipping charge covers transportation under the selected service. It does not automatically include customs duties, import taxes, brokerage fees, storage charges, remote-area charges, or other destination-country costs unless the checkout or order confirmation expressly states otherwise.

Dispatch Confirmation and Tracking

When a service includes tracking, the reference is provided after the parcel has been dispatched. A tracking page may initially show only that information has been created; the first movement can appear later after the carrier scans the parcel into its network.

Tracking updates are produced by the carrier and may not appear continuously between locations. A period without a new scan does not necessarily mean that the parcel is lost. For international shipments, tracking may pause while the parcel is in transit, undergoing customs review, or being transferred to a local delivery partner.

Customs, Duties, and Import Requirements

Orders crossing an international border may be inspected and may incur import duties, taxes, brokerage fees, or other charges under the destination country’s rules. Unless the checkout or written order confirmation clearly says that a charge is included, these destination costs remain the customer’s responsibility.

Customs decisions and processing times are controlled by the relevant authorities, not by Dar Caftan. Customers should check their country’s import rules before ordering when they are unsure about possible charges or documentation. We cannot undervalue a parcel or describe it as a gift in order to avoid lawful import requirements.

Delivery Estimates, Events, and Possible Delays

Any delivery timeframe is an estimate rather than a guarantee unless a specific commitment is expressly confirmed in writing. Delays can result from customs clearance, weather, public holidays, high-volume periods, carrier disruptions, security inspections, incomplete address details, local delivery conditions, or other circumstances outside our reasonable control.

If you need a caftan or djellaba for a wedding, celebration, travel date, or other fixed occasion, contact us before ordering. Share the garment, destination, required date, and whether custom measurements or design changes are needed. We can review the available information, but you should allow time for preparation as well as international transit and possible customs processing.

Missed, Refused, or Undeliverable Parcels

The recipient should follow carrier notices and be available for any required delivery arrangement. If delivery cannot be completed, the carrier may hold the parcel temporarily, attempt delivery again, send instructions, or return it according to its procedure.

If a parcel is returned because of an incorrect or incomplete address, repeated failed delivery, refusal without an approved return, or unpaid destination charges, the original shipping cost and any return-related costs may be deducted from an eligible refund where permitted by applicable law. Any new dispatch would require confirmation of the corrected address and the applicable charge.

Damaged Parcels and Missing Deliveries

If the outer parcel appears damaged, photograph it before opening when possible. Keep the packaging and take clear photographs of the label, outer condition, internal packaging, and garment. Contact us promptly with the order number and a description of the issue so the available information can be reviewed.

If tracking states that delivery was completed but the parcel cannot be found, check with household members, neighbours, reception or building staff, the delivery location, and the carrier. Then contact us with the order number and tracking reference. A carrier investigation may be required, and its outcome and timing are controlled by the carrier.

Shipping and Returns Are Different Processes

Refusing a parcel or sending it back without prior contact does not automatically create an approved return. If you want to return an eligible item, read our Returns & Refunds information and contact us before shipping anything. Made-to-order, customised, or altered garments may be subject to different eligibility conditions.

Shipping Questions

Do you ship internationally?

Dar Caftan serves international destinations where a suitable delivery option is available. Availability is confirmed through checkout or direct review before payment.

When does transit time begin?

Transit begins after dispatch, not when the order is placed. Order review and garment preparation happen first.

Will I receive a tracking number?

A tracking reference is supplied after dispatch when the chosen service supports tracking.

Are customs charges included?

They are included only when checkout or the written order confirmation expressly says so. Otherwise, destination-country duties, taxes, and related fees are the customer’s responsibility.

Can I change my address after ordering?

Contact us immediately. A correction may be possible before dispatch, but an address cannot be guaranteed to change after the carrier receives the parcel.

What should I include in a delivery enquiry?

Include the order number if you have already purchased. For a pre-order question, include the product link, destination country, required date, preferred size, and any custom request.

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