Explore the Dar Caftan collection — Moroccan caftans and djellabas.
How Can We Help?
Contact Dar Caftan about a garment, size, international delivery, existing order, or made-to-order request. We aim to reply within two business days.
Before You Send a Message
The more relevant information you include, the easier it is for us to give you a useful answer. Please choose the guidance below that matches your question.
Product and sizing questions
- Include the product name or page link.
- Tell us your usual clothing size.
- Include your bust, waist, and hip measurements where relevant.
- Mention your height if garment length is part of your question.
- Explain which colour, feature, or visible detail you want clarified.
Delivery and occasion questions
- Tell us the destination country and postal area.
- Include your event date if the order is time-sensitive.
- Allow for both preparation and carrier delivery time.
- Remember that customs procedures can affect international delivery.
- Do not place an urgent order until the timing has been confirmed.
Made-to-Order and Customisation Enquiries
If you are asking about a made-to-order garment, describe exactly what you would like to change. Depending on the product, useful measurements may include bust, waist, hips, shoulder width, sleeve length, desired garment length, and height. Please use a flexible measuring tape and follow the instructions on our Size Guide page.
Requests to change the neckline, sleeve, length, decorative panel, trim, belt, or other design details must be reviewed before ordering. Availability, additional price, and estimated preparation time vary according to the garment and request. Sending a message does not by itself confirm that a custom request has been accepted.
Questions About an Existing Order
Please include your order number and the email address used at checkout. If your question concerns damage, an incorrect item, or a material difference from the confirmed order, describe the issue clearly and keep the garment, packaging, labels, and any supporting photographs available while we review the matter.
Do not publish payment credentials or sensitive account information in the message. We may ask for information needed to identify an order, but we will not ask you to send a complete card number, password, or account login.
Business Location and Availability
Dar Caftan operates from Youssoufia, Morocco, and serves customers internationally where delivery is available. Response times may be longer on Moroccan public holidays or during periods of high enquiry volume. We will answer as soon as reasonably possible.
Useful Pages
- Size Guide — body measurements and how to measure.
- Shipping & Delivery — preparation, international delivery, customs, and tracking.
- Returns & Refunds — eligibility, return steps, and refund information.
- Made-to-Order & Customisation Policy — measurements, changes, approval, and cancellation terms.
- Frequently Asked Questions — quick answers to common product and order questions.
Send Your Message
Use the form below and check that your email address is correct before submitting. Information sent through this form is handled according to our Privacy Policy.