Dar Caftan Client Care

Contact Dar Caftan

Ask about a caftan or djellaba, confirm sizing details, discuss made-to-order possibilities, or request guidance before placing your order.

Burgundy Moroccan caftan with gold embroidery, measuring tape and fabric samples

How Can We Help?

Use the contact form for questions that are not already answered on a product page. Clear information helps us understand what you need and respond with relevant guidance.

  • Product questions: include the product name or page link and the size you are considering.
  • Made-to-order enquiries: describe the measurements or design adjustment you want to discuss.
  • Delivery planning: share the destination country and the date by which you need the garment.
  • Existing orders: provide the order number and the email address used at checkout.

Please do not send payment-card information or account passwords through the form.

Send Us a Message

Complete the form below with as much relevant detail as possible. Required fields are marked in the form.

Submitting the form does not confirm an order, reserve a product, approve a custom request, or guarantee delivery by a particular date. Important details must be confirmed before purchase.

Before You Contact Us

Sizing Questions

Compare your body measurements with our guide before contacting us. For a relaxed garment, finished dimensions need additional room; do not add your own allowance unless requested.

Read the Size Guide

Custom Requests

Adjustments are reviewed individually. Share the garment, measurement or detail you want changed so feasibility, price and preparation time can be discussed before ordering.

View Made-to-Order Information

Orders and Delivery

If your question concerns an order, include the order number. For a future event, contact us before purchasing and allow time for preparation, dispatch and delivery.

Shipping & Delivery · Returns & Refunds

What Happens After You Send a Message?

We review enquiries to identify the product, order or customisation request involved. Response times may vary depending on the question and the details that need to be checked. If information is missing, we may ask for clarification before we can give useful guidance.

For made-to-order work, a message begins a discussion only. Measurements, design changes, price, preparation time and delivery expectations must be confirmed separately before an order is treated as approved.

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Looking for a Quick Answer?

Our Frequently Asked Questions page covers common questions about products, sizing, ordering and support. For information about how submitted details are handled, review our Privacy Policy.