Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how Dar Caftan (“Dar Caftan”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you visit cookoza.site, contact us, create an account, or place an order.

Information We Collect

Depending on how you use the website, we may collect contact information such as your name, email address, telephone number, billing address, and delivery address; order information such as products, sizes, customisation requests, order history, and transaction status; account information; messages submitted through forms or customer support; technical information such as IP address, browser type, device information, pages visited, approximate location, referring page, and cookie identifiers; and measurements you voluntarily provide for a made-to-order garment.

Payment card details are processed by the payment provider shown at checkout. We do not intentionally store complete payment-card numbers on our website.

How We Use Information

We use information to process and deliver orders, provide customer support, review sizing and customisation requests, send transactional messages, prevent fraud and abuse, maintain and improve the website, comply with legal and accounting obligations, and measure website or advertising performance where those tools are enabled and legally permitted.

Legal Grounds

Where applicable, we process information because it is necessary to perform a contract, respond to a request before entering a contract, comply with a legal obligation, pursue a legitimate business interest, or because you have given consent. You may withdraw consent where processing relies on consent.

Cookies and Similar Technologies

Our website may use essential cookies for the shopping cart, checkout, account login, security, and display preferences. If analytics or advertising services are enabled, additional cookies or similar technologies may be used to understand visits, measure performance, prevent abuse, or personalise advertising. Where required, non-essential cookies will be used only after an appropriate consent choice.

You can manage cookies through your browser settings and, where available, the cookie controls displayed on the website. Blocking essential cookies may prevent the cart, checkout, or account features from working correctly.

Google Advertising and Analytics

If Google advertising services, including Google AdSense, are enabled, Google and its partners may use cookies to serve, measure, and personalise ads based on visits to this and other websites. Users can manage personalised advertising through Google’s advertising settings and privacy resources. If Google Analytics or a similar service is enabled, it may collect technical and usage information to help us understand website performance.

Service Providers and International Processing

We may share only the information reasonably necessary with providers that help operate the store, including website hosting, WooCommerce services, payment processors, delivery companies, fraud prevention, email delivery, analytics, and advertising providers. We do not sell personal information as a standalone product. Because we serve international customers, information may be processed in countries other than your own using appropriate safeguards where required.

Retention and Security

We keep information only for as long as reasonably necessary for order fulfilment, support, fraud prevention, accounting, tax, dispute resolution, and legal compliance. We use reasonable administrative and technical measures intended to protect information, but no method of online transmission or storage is completely secure.

Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent, or a portable copy of certain personal information. Some records may need to be retained where required by law. To make a privacy request, use our Contact page and state that your message concerns privacy. We may need to verify your identity.

Children, External Links, and Embedded Media

This website is not directed to children under 13, and purchases must be made by an adult or with a parent or guardian where required. Pages may contain third-party links or embedded content such as YouTube videos. Those services may collect information under their own privacy policies.

Policy Updates and Contact

We may update this policy to reflect changes to the website, providers, or legal requirements. The latest version will appear on this page with a revised date. For privacy questions or requests, please use the Contact page on cookoza.site.