Frequently Asked Questions

Dar Caftan presents Moroccan caftans and women’s djellabas for weddings, Eid, family celebrations, formal evenings, and other occasions. The collection can include ready designs as well as products that offer custom measurements after confirmation.

Our product pages use original visual material prepared for the garments we present. Where available, we show front, back, and detail views to help you assess the cut and decoration. A product video may also be included when one has been prepared for that design.

A ready design follows the options shown on its product page. A made-to-order item is prepared after specified measurements or approved adjustments are confirmed. Availability, price, and preparation time can therefore differ, so please review the individual product information before ordering.

Only items explicitly listed in the product description are included. Styling accessories shown in photographs may be used for presentation and should not be assumed to form part of the order. Contact us before purchasing if an included component is unclear.

We aim to represent colours accurately, but studio lighting, ambient light, and screen settings can create slight differences. Read the written colour description and review all available images. If you need to coordinate a garment with an event theme or accessory, contact us before ordering.

Confirmed material and care details are provided on the relevant product page when available. We do not guess fibre composition from appearance alone. If a detail is not listed and it is important to your decision, ask us to confirm it before you order.

Measure your bust, waist, and hips, then compare those measurements with our Size Guide and the notes on the product page. Do not rely only on the size label. Shoulder width, upper-arm room, sleeve length, and overall garment length may also matter depending on the design.

Unless a product page states otherwise, the guide is a body-measurement reference. The finished garment needs additional ease to create the intended silhouette. Please provide your actual body measurements without adding extra centimetres yourself.

Contact us with your measurements and the product name before purchasing. The better option may depend on the garment’s cut and how fitted or relaxed you want it to feel. Mention whether you plan to wear another outfit underneath.

Stand straight and measure from the agreed shoulder point down to the desired hem position. Consider the shoes you expect to wear and how much clearance you want above the floor. A second person can help obtain a more reliable measurement.

Depending on the design, we may ask for shoulder width, upper-arm circumference, wrist or cuff circumference, sleeve length, height, and preferred garment length in addition to bust, waist, and hips. We will explain which measurements are relevant to the selected product.

Custom measurements are available only when shown as a product option or confirmed with us in advance. We may request additional measurements and clarification about the preferred fit before accepting the order.

You may ask whether a selected detail can be adjusted, added, or removed. Feasibility depends on the design, construction, and decoration placement. Each request is reviewed individually, and no change is accepted until the scope, price, and preparation estimate are confirmed.

It may. Custom measurements and additional design work are not always the same service. Changes that require extra material, pattern work, embroidery, or construction may have a separate cost. We will confirm the final price before the request is accepted.

Contact us immediately if you discover an error. Once materials have been cut or work has started, a change may no longer be possible or may require additional time and cost. Check every submitted measurement carefully before final confirmation.

Select the available size or custom option on the product page, add the item to your cart, and follow the checkout steps. Review the product, measurements, delivery details, price, and any approved custom notes before completing payment.

Prices on the website are displayed in US dollars unless the page or checkout states otherwise. Your bank or payment provider may apply its own exchange rate or fees when your account uses another currency.

The payment options currently available to your destination appear during checkout. Because providers can change, the checkout page is the reliable place to confirm supported methods before payment. Never send complete card details through our contact form.

After a successful checkout, you should see an order confirmation and receive the available order details. Keep your order number. If you are unsure whether payment was completed, contact us before attempting a second payment.

Contact us as soon as possible. A ready-to-wear order may be cancellable before dispatch, while made-to-order, personalised, or altered work may become non-cancellable after confirmation or production begins. Any applicable terms are explained in our policies.

Dar Caftan is based in Morocco and can deliver internationally where a supported service is available. Availability depends on the destination, local restrictions, and the delivery options shown or confirmed for the order.

Shipping cost depends on the destination and available service. The applicable charge is shown at checkout or confirmed before payment when a manual quotation is required. Product prices do not include duties or import charges unless expressly stated.

Preparation time and delivery transit time are separate. Ready-to-wear and made-to-order products can have different preparation periods, and carrier transit varies by destination. Contact us before ordering if you need the garment for a fixed event date.

When tracking is available for the selected delivery service, it is shared after dispatch. Tracking can take time to update after a label is created. Keep your delivery address and contact information accurate so the carrier can complete delivery.

International orders may be subject to taxes, duties, clearance costs, or handling fees charged by the destination country or carrier. Unless expressly included during checkout, these charges are the customer’s responsibility and are not controlled by Dar Caftan.

An eligible ready-to-wear item may be returned when you contact us within 14 days after delivery and the item meets the return conditions. It must be unworn beyond a reasonable fitting, unwashed, unaltered, and returned with its original components and packaging where applicable.

Made-to-order, custom-measurement, personalised, and altered items are generally not eligible for a change-of-mind return because they were prepared for the customer’s specifications. This does not limit mandatory rights concerning a defective or incorrect item.

Contact us promptly with your order number, a clear description, and photographs of the item, packaging, and shipping label where relevant. Keep all packaging while the issue is reviewed. We will assess the information and explain the available resolution.

No. Request return instructions first. An unauthorised parcel may be delayed, refused, or sent to the wrong location. Use a trackable service when instructed and retain proof of postage until the return is completed.

After an authorised return is received and inspected, an approved refund is normally issued to the original payment method within seven business days. Your bank or payment provider may need additional time before the amount appears in your account.

Follow the product-specific care information supplied with the garment or stated on its page. Decorative work may need gentler handling than an undecorated garment. If care instructions are not shown, contact us before washing, pressing, or using a cleaning product.

Store it clean and dry, away from direct sunlight and moisture. Avoid placing heavy pressure on embroidery, beads, or decorative closures. Use a suitable breathable cover and fold or hang the garment according to its weight and construction.

Include the product name or link, your order number when applicable, the question you need answered, and any relevant measurements or photographs. Clear information helps us review your request efficiently. Never send passwords or complete payment-card numbers.