Privacy Policy

On This Page

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Last updated: 6 September 2026

This Privacy Policy explains how Dar Caftan collects, uses, stores, and shares personal information when you browse cookoza.site, contact us, create an account, or place an order. It also explains the choices and rights available to you. Dar Caftan is an online boutique based in Morocco offering Moroccan caftans, djellabas, and selected made-to-order services.

Information We Collect

Information you provide

• Contact details such as your name, email address, telephone number, billing address, and delivery address.
• Account details when you choose to create a customer account.
• Order information, including products, sizes, approved customisation notes, delivery preferences, and transaction references.
• Measurements and fitting information when you request a made-to-order or custom-measurement service.
• Messages, photographs, and other information you submit through our contact form or customer-support communication.
• Reviews or other content you choose to submit where that feature is available.

Information collected automatically

When you use the website, technical information may be recorded automatically, including your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP, and the dates and times of requests. Cookies and similar technologies may also remember cart contents, account sessions, language or display choices, and security preferences.

How We Use Information

• To process orders, payments, delivery, returns, refunds, and customer-account requests.
• To review measurements and communicate about made-to-order or personalisation requests.
• To answer questions and provide customer support.
• To operate the cart, checkout, account, and other essential website functions.
• To protect the website, customers, and transactions from fraud, misuse, and security threats.
• To meet accounting, tax, legal, regulatory, and dispute-resolution obligations.
• To improve site usability, product information, and service performance using aggregated or limited technical information.
• To send marketing updates only when you have requested them or when otherwise permitted, with an option to unsubscribe.

Legal Reasons for Processing

Depending on the activity and applicable law, we process information because it is needed to take steps you request or perform a contract, comply with a legal obligation, pursue legitimate interests such as security and service improvement, or act on your consent. Where consent is the basis, you may withdraw it for future processing.

Payments

Payment options available to you are displayed during checkout. Payment providers process payment credentials under their own privacy terms. Dar Caftan does not ask you to send a complete payment-card number through the contact form and does not claim to store full card credentials. We may receive limited transaction information needed to confirm, refund, or investigate a payment.

Who May Receive Information

We share information only when reasonably needed with service providers supporting the website and an order. These may include hosting and security providers, ecommerce and form technology providers, payment processors, delivery carriers, professional advisers, and public authorities when legally required. A carrier may receive your name, address, telephone number, and shipment details so it can deliver your parcel.

We do not sell personal information. Providers are expected to use information for the relevant service and protect it appropriately. Their own terms may also apply when you interact directly with them.

International Processing

Dar Caftan serves customers in different countries. Information may therefore be processed in Morocco, your delivery country, or locations used by our service providers. Where required, appropriate safeguards are used for transfers across borders.

Cookies and Similar Technologies

Essential cookies support functions such as security, carts, checkout, and signed-in sessions. Other technologies may support preferences, embedded content, performance measurement, or marketing when enabled. Some embedded videos or external services may set their own cookies. Read our Cookie Policy for categories, choices, and browser controls.

How Long We Keep Information

We keep information only as long as reasonably needed for the purpose for which it was collected and for applicable legal, accounting, security, warranty, returns, and dispute periods. Order and transaction records may need to be retained longer than general enquiries. Measurements and custom-order notes are retained as needed to fulfil and document the requested service. When information is no longer needed, it is deleted, anonymised, or securely restricted where deletion is not immediately possible.

Security

We use reasonable administrative and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure. Protect your account password, use a private device when possible, and contact us promptly if you suspect unauthorised access.

Your Choices and Rights

Subject to applicable law, you may ask to access, correct, delete, restrict, or receive a copy of certain personal information, or object to particular processing. You may withdraw consent and unsubscribe from marketing at any time. Some information must be retained when required for completed transactions, legal obligations, fraud prevention, or disputes.

To make a request, use our Contact page and describe the right you wish to exercise. We may need to verify your identity before responding. You may also have the right to complain to the relevant data-protection authority.

Children’s Privacy

The website and store are not directed to children. We do not knowingly seek personal information from a child who cannot legally provide it. A parent or guardian who believes a child submitted personal information should contact us.

External Links and Embedded Content

The website may link to or embed content from other services. Those services may collect information under their own policies. Review their privacy information before submitting data to them; Dar Caftan does not control an external website’s practices.

Policy Changes

We may update this policy when our services, providers, or legal obligations change. The latest version will appear on this page with an updated date. Material changes may also be highlighted on the website where appropriate.

Contact Dar Caftan

For a privacy question or request, use the Contact page. Include enough information for us to understand the request, but never send a password or complete payment-card number.